While news on cyberattacks has quieted, there is still a significant risk. Remember, just as advancing technology does a lot of good, it also gives criminals new opportunities to expose, attack, and even destroy companies. For this reason, you have to remain vigilant in protecting your business.
More than likely, you already took the proper steps to increase online security following the last incident. However, hackers rely on an ever-growing level of sophistication to break through barriers. If your company experienced a cyberattack, you want to know how and why. While you may not get all your answers, it is essential that you take specific steps to recover and prevent another attack from happening.
- Avoid Panic – For a lot of business owners, panic sets in immediately. However, you need to stay as calm as possible, so that you can make rational decisions moving forward.
- Backup Servers – If your backup servers did not experience any damage, have your IT gurus switch them immediately following a cyberattack. If you do not have a backup system in place, do not turn your primary server off. Many people think that shutting down the main server helps prevent damage. However, you need the system on so that IT specialists can work on the issue.
- No Ransom – If the cyberattack on your business came with a ransom request, do not pay it, even if the amount is minimal. Although it is tempting to help you regain control of your servers, that would only put your business at risk for future attacks.
- Response Team – You also need to form a response team consisting of highly experienced IT experts. If you lack the required skill level in-house, you can use the services of a professional IT security firm that specializes in investigating and fixing problems associated with cyberattacks. Depending on the individuals who were targeted or affected by the event, you might need your HR department involved.
- Legal Guidance – With a team of qualified professionals in place, contact a reputable attorney. Just as you chose an IT security firm with specialized skills in dealing with cyberattacks, you need to do the same when selecting a lawyer. Having legal representation is critical considering the number of legal implications caused by this type of event.
- Breach Isolation – Your newly formed team of in-house IT specialists or the firm that you hire will perform a thorough analysis. The goal is to isolate the point of the breach, making it possible for the team to contain it quickly. As a result, the potential for further damage decreases significantly.
- Investigation – The IT professionals will then begin an exhaustive investigation to identify the source and type of the cyberattack, as well as the full effects of the damage to your computer system. Based on this information, they can take the appropriate steps to prevent another event from happening. The experts will document all their findings, which you should share with your attorney.
- Customer Notification – Notifying your customers about the cyberattack is perhaps the most challenging aspect. The last thing you want is for them to leave your business for one they consider safer. Put your customers’ minds at ease with a report on the steps taken to rectify the problem and prevent another cyberattack. Also, let your clients know that you have an experienced attorney on the case to give them additional assurance.
While frustrating and potentially damaging to your business’ reputation, it is essential to know that you have some recourse. The combination of IT specialists and an experienced attorney who deals with cyberattack cases will go a long way in helping you recover.